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Description |
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Support of customers and users of the Photomatix software. See our FAQ for an idea of the type of queries frequently received. This job opportunity is for email-based support, which is done from our helpdesk system, but we may have opportunities for phone support later on.
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Required |
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Excellent communication skills, especially listening skills |
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Patient and friendly |
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Good computer knowledge and problem-solving skills |
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At least basic photography knowledge |
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Willingness to learn Photomatix product |
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Very good written English |
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Preferred |
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Prior experience in a customer or technical support position |
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Proficient with both Windows and Mac OS X |
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Experience in using Photoshop CSx and Lightroom or Aperture |
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Native English speaker |
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Ability to work during week-ends |
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Availability during US time zone afternoon and evening hours |
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Compensation |
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Contractual relationship, you will bill us per hour worked. |
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We highly value the role of customer support. This means we will pay you well when compared to the average customer support hourly rate, but are particularly demanding on the quality. |
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Time spent on training is paid. Your first weeks will be mostly spent on training and then gradually include more support. |
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Workload varies and depends on several factors, some of them happening unexpectedly. On average, should be roughly around 10 hours per week. |
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Please email interest at jobs@hdrsoft.com, telling us a bit about you and your motivations for the job. We prefer all information in an email body, but pdf attachments are OK.
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