Compare the PhotomatixCL Plans

The monthly charges are calculated from the base subscription charge, which covers the number of monthly credits you purchased, plus the per-credit charge for any extra credits used above this amount.

So for example if you purchased 5,000 credits monthly, you would always pay the price for that amount monthly, and if you used more than 5,000 credits in a month, you would also pay the additional amount per credit for everything over 5,000.

Your billing period runs from the day you purchased your subscription to the same day the next month, and you are billed at the end of the period for the charges in that period.

You can view the number of credits you have used in the current billing period using the -lq option, i.e. by entering the command:
PhotomatixCL -lq

This command prints a sentence giving you the number of credits used. If you prefer to print just the number of credits used, then use the command:
PhotomatixCL -lqs

You can change the amount of monthly credits in your subscription by purchasing a new subscription for the new amount and cancelling the old one.

You will then get a new license key, which you can load using the -ll <YourLicenseKey> command.

Your old subscription will stay active until the end of the final billing period, so it's usually best to switch toward the end of a billing period.

PhotomatixCL sends an HTTPS request to the host tracking.hdrsoft.com on port 443 each time you create images with PhotomatixCL, to update the number of HDR merge credits you have used.

If PhotomatixCL can't access the tracking server, it will attempt to contact the backup tracking server at www.hdrsoft.com. If neither is accessible, for example, because internet access is not available, PhotomatixCL will print a warning, but you will be able to continue to use PhotomatixCL for up to 24 hours, or until you have a day's worth of unreported credits.

If access is restored before this time, the credits will be automatically reported, and PhotomatixCL will continue to operate normally. If the server still can't be contacted after this time, PhotomatixCL will fail with an error, unless the -trial option is supplied, which will apply a watermark to the images.

Your HDR merge credits refresh once a month.

The day of the month when your credits are refreshed is the first time you run PhotomatixCL after your subscription renewal date. If you run PhotomatixCL continuously, then this is the day of your subscription renewal date.

For example, if you purchased your subscription license on August 12th, your monthly HDR merge count will refresh the first time you run PhotomatixCL after September 12th. If you bought it on August 31st, the refresh will happen the first time you run PhotomatixCL on or after October 1st.

You can view the number of credits remaining for the current billing period using the -lq option, i.e. by entering the command:
PhotomatixCL -lq

This command prints a sentence giving you the number of credits remaining. If you prefer to print just the number of credits remaining, then use the command:
PhotomatixCL -lqs

You can change the amount of monthly credits in your subscription by purchasing a new subscription for the new amount and cancelling the old one.

You will then get a new license key. You will be allocated the new number of credits once you load the license key using the -ll <YourLicenseKey> command.

PhotomatixCL sends an HTTP request to the host www.hdrsoft.com on port 80 each month to confirm license details and refresh your number of HDR merge credits.

The reason for the error differs depending on the error message:

"Unable to connect to license server. License renewal failed. Please check you are connected to the Internet".

"Warning: Unable to connect to license server"

When a license key is issued, you have two weeks to load it onto your system. You will get this error if you have waited longer than that, or if you are trying to move your old license key onto a new system after that time.

To get a license key re-issued, please contact our support team, and provide details about the circumstances involved.

Yes, simply purchase more Pay-As-You-Go credits. You will get a license key, which you can load using the -ll <YourLicenseKey> command. If you have credits remaining already, the new credits will be added to them, so you can top up at any time.

You can view the number of credits remaining using the -lq option, i.e. by entering the command:
PhotomatixCL -lq

This command prints a sentence giving you the number of credits remaining. If you prefer to print just the number of credits remaining, then use the command:
PhotomatixCL -lqs

You can use both, as long as you use Pay-As-You-Go credits on one system and a monthly subscription on another system.

If you need to temporarily get more HDR merge credits on a system that has a Lite subscription license, please contact us at support@hdrsoft.com to let us know how many more you need and for how long so that we can advise you on the best options.

Switching from a Growth subscription to Pay-As-You-Go credits

Cancel your subscription and load the license key you will get after purchasing the Pay-As-You-Go credits.

You will be billed at the end of the billing period for the usage for the final month of your Growth subscription. You can continue to use the Growth subscription for the rest of the billing period on other systems if you wish.

Switching from a Lite subscription to Pay-As-You-Go credits

Cancel your subscription and load the license key you will get after purchasing the Pay-As-You-Go credits.

Any remaining merge credits from your subscription will carry over, and the system will use your remaining merges and the Pay-As-You-Go credits. Note that your monthly HDR merge credits refresh will stop once you switch.

Switching from Pay-As-You-Go credits to a Growth or Lite subscription

Wait until you've used all your Pay-As-You-Go credits before loading the subscription license. Loading a subscription license will cancel any remaining credits.