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Frequently Asked Questions |
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Resending of license key |
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Lost your license information? Click here to have your license key emailed again to you. |
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Email based support |
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In case your question is not answered in the FAQ, then email us at support@hdrsoft.com or use our contact form. |
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| IMPORTANT: Please make sure to set up your spam filters to accept messages from hdrsoft.com if you want to receive our reply. |
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Questions related to resending of license information are answered within 24 hours. Questions related to technical problems or general questions are answered within two working days. If you haven't received a reply within that timeframe, this is either because your spam filters rejected our reply, or your ISP blocked it. Please check your junk mail folder. If you can't find our reply there, please email us your phone number, time zone and the date/time when we may call you, so that we can then provide a reply by phone. |
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Documentation in other languages |
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Sending image files |
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If you want to email us your images for troubleshooting, please try to limit the file size under 500Kb using an appropriate compression factor. |
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If you have an FTP program, then we encourage you to upload your images to the incoming of our anonymous FTP server:
| Host ID: ftp.hdrsoft.com |
| User Name: anonymous |
| Directory you are authorized to use: "incoming". |
| Provided the incoming directory is empty, you can upload up to 100 MB. | |
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