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Frequently Asked Questions |
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Resending License Key |
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Lost your license information? Click here to have your license key emailed again to you. |
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Support via Email |
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If your query relates to a licensing, registration or ordering issue, we will get back to you within 24 hours, including weekends and holidays. For other type of queries, we normally answer them within one working day, but it may take up to two business days for complex technical queries. |
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If you haven't received a reply within that timeframe, please check your spam folder. If you can't find our reply there either, please email us from another email address or use our phone support line. |
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Support by Phone |
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| US number: (1) 866 892 9217 |
Monday - Saturday: 6 am to 4 pm (EST) |
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Sunday: 6 am to 2 pm (EST) |
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| UK number: +44 (0)808 126 1877 |
Monday - Saturday: 8 am to 8 pm (GMT) |
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Sunday: 9 am to 6 pm (GMT) |
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Documentation in other languages |
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Sending us image files for troubleshooting |
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When we cannot reproduce a problem, it is often useful to get the source files you used when the problem occurred in order to help our engineers investigate the issue. |
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If your images are relatively small, i.e. if their file size is less than 1 MB, you may email them to us as image attachment. Note that in case of JPEG images, you can reduce the file size with an appropriate compression factor. |
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If your image files are more than 1 MB, you are welcome to upload your files via our Upload Form. You can upload up to 200 MB per file with this form. |
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Another option is to send your files via the free option of file sharing services such as yousendit.com, dropbox.com or similar. |
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